Requesting an Mpesa statement is an essential practice for Mpesa users to gain a clear understanding of their expenditures. The statement records all transactions, providing a comprehensive overview of financial activity for up to three years. Mpesa customers can access their statements in three ways:

How to Request an Mpesa Statement

1. Using USSD

To request an Mpesa statement via USSD and have it sent directly to your email address, follow these steps:

1. Dial *234# on your phone.
2. Select the “My Mpesa Information” option.
3. Choose “Mpesa Statement”.
4. Select the type of statement you need (e.g., mini statement, full statement).
5. Enter your email address when prompted.
6. Confirm your request.

Your statement will be sent to the provided email address shortly.

2. Using MySafaricom and Mpesa App

The MySafaricom and Mpesa apps make it easy to request and view your statements directly on your smartphone. Here’s how:

1. Download the App: Ensure you have the MySafaricom or Mpesa app installed on your Android or iOS device.
2. Log In: Open the app and log in with your Mpesa PIN.
3. Access Statements:
   • Navigate to the Mpesa menu within the app.
   • Select “Statements”.
   • Choose the type of statement you want to request (e.g., mini statement, full statement).
4. Receive Your Statement: The statement will be displayed within the app, and you can also choose to have it sent to your email.

3. Customer Care

If you prefer to request your statement in person, you can visit an Mpesa customer care desk. Here’s what to do:

1. Locate a Safaricom customer care center near you.
2. Visit the center with a valid ID.
3. Request an Mpesa statement from the customer care representative.
4. Provide any necessary details, such as the period for which you need the statement.
5. Receive your printed statement on the spot or have it emailed to you.

Each method is designed to offer flexibility and convenience, catering to different user preferences. Whether you need your statement urgently, prefer a digital copy, or want in-person assistance, Mpesa has a solution for you.