Have you ever experienced the frustration of having a Safaricom bundle package on your line, only to find that it refuses to connect to the internet? If so, you’re not alone. This issue is quite common and can be particularly vexing when your phone seems to refuse to turn on data despite multiple attempts to toggle airplane mode on and off.

The root of this problem is often related to your APN (Access Point Name) settings. APN settings are crucial for your phone to properly connect to the internet through your Safaricom line. Without the correct configuration, your device will struggle to access data services, leaving you disconnected and frustrated.

In this article, we’ll guide you through the steps to configure your APN settings for Safaricom, ensuring that you can get back to browsing the internet without any hassle.

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To set up APN setting, you can use to methods;an automated OTA method which involves a notification sent to your phone, or manually entering correct APN setting. We have discussed all the methods below.

How to Automatically Receive Safaricom Data Settings on Your Handset

To receive Safaricom data settings on your new SIM card, follow these simple steps:

1. Dial *445#: On your handset, dial *445# and press the call button.
2. OR Send a Blank Message: Alternatively, send a blank SMS to 445.
3. Receive and Apply Settings:
   • You will receive a prompt with Safaricom internet settings. Follow the instructions to save, install, or apply the settings.
4. Restart Your Phone:
   • After applying the settings, turn off your phone and then turn it back on.
5. Enjoy Internet Access:
   • Once your phone restarts, you will be ready to enjoy seamless internet access with Safaricom.

Step-by-Step Guide to Manually Configuring Safaricom APN Settings on Android

1. Access the APN Settings Menu:
   • Open the Settings app on your phone.
   • Navigate to Network & Internet (or a similar option depending on your device).
   • Tap on Mobile Network.
   • Select Access Point Names (APNs).
2. Add a New APN:
   • Tap on Add or the + icon or the three dots to create a new APN configuration.
   • If there is already an APN listed, you might need to create a new one rather than modifying the existing settings.
3. Enter Safaricom APN Details:
   • Name: Safaricom Internet
   • APN: internet
   • MMSC: http://mms.safaricom.com
   • MMS Proxy: leave blank
   • MMS Port: leave blank
   • MCC: 639
   • MNC: 02
   • Authentication Type: None
   • APN Type: default,supl,mms
   • APN Protocol: IPv4/IPv6
   • APN Roaming Protocol: IPv4/IPv6
4. Save the APN Settings:
   • After entering the details, save the new APN configuration by tapping on the Save icon or Menu option.
5. Select the New APN:
   • Ensure that the new APN you just created is selected as the active APN.
6. Restart Your Device:
   • To apply the new settings, restart your phone. This helps refresh your network connection and ensures the new APN settings are in effect.
7. Verify Your Connection:
   • After your phone restarts, check your internet connection by opening a browser or any app that requires data access.

Step-by-Step Guide to Manually Setting Up APN Settings on an iPhone

1. Open Settings:

1. Tap the Settings app on your iPhone’s home screen.
   • Navigate to Cellular Settings:
   • Select Cellular or Mobile Data from the list of options.
2. Access Cellular Data Options:
   • Tap on Cellular Data Options or Mobile Data Options.
3. Enter APN Settings:
   • Tap on Cellular Data Network or Mobile Data Network (the option might vary based on your iOS version).
4. Enter Safaricom APN Details:
   • Name: Safaricom Internet
   • APN: internet
   • MMSC: http://mms.safaricom.com
   • MMS Proxy: leave blank
   • MMS Port: leave blank
   • MCC: 639
   • MNC: 02
   • Authentication Type: None
   • APN Type: default,supl,mms
   • APN Protocol: IPv4/IPv6
   • APN Roaming Protocol: IPv4/IPv6
5. Save Your Settings:
   • There is no explicit “Save” button on iPhone; simply entering the information will update the settings automatically.
6. Restart Your iPhone:
   • To ensure the new settings take effect, restart your iPhone by holding the Power button and sliding to power off. After the device is completely turned off, press the Power button again to turn it back on.
7. Verify Your Connection:
   • Once your iPhone has restarted, test your internet connection by opening a browser or any app that requires data access to confirm that your APN settings are working.

By following these steps, you should be able to resolve issues related to internet connectivity on your Safaricom line. Proper APN settings are essential for a stable connection, so ensuring they are correctly configured will make your browsing experience smooth and uninterrupted.

If you continue to face issues despite setting up the correct APN, consider reaching out to Safaricom customer support for further assistance. They can provide additional troubleshooting steps or check for any network issues that might be affecting your service.