Mwash Cyber

A Short-Term Road Service License (RSL) allows Public Service Vehicles (PSVs) to temporarily operate on routes outside their usual routes for up to three days.

This license is crucial for PSVs needing to function under special conditions like events, emergencies, or heightened demand.

The application process is simple and managed via the NTSA portal on eCitizen.

Steps to Apply for a Short-Term RSL

1. Log in to Your eCitizen Account
   Access your eCitizen account by visiting eCitizen. If you don’t have an account, create one before proceeding.
2. Select NTSA Service Portal
   After logging in, navigate to the NTSA service portal (labeled “New NTSA Services Portal”).
3. Log in as a Public Transport Operator
   Ensure you’re logged in as a Public Transport Operator to access services tailored for PSVs.
4. Select Vehicle and Click on “View”
   Choose the vehicle for which you are applying the short-term RSL by clicking on “View” under the vehicle’s details.
5. Click on the Short-Term RSL Icon
   Once the vehicle details are displayed, locate and click on the “Short-Term RSL” icon to proceed.
6. Fill in the Required Details
   Provide the necessary information, including the intended route and period of operation (not exceeding three days). Ensure the details are accurate before submission.
7. Make the Payment
   The cost of the Short-Term RSL is Ksh 1,350. Payments can be made online through the available options on the eCitizen platform.
8. Check Application Status
   After submission, monitor the status of your application under the “Application History” section.
9. Download and Print the RSL
   Once approved, download the Short-Term RSL from the portal and print it for use.

Charges

The application fee for the Short-Term RSL is Ksh 1,350.

Processing Timeline

Applications are handled on the same day, guaranteeing a quick response for urgent requirements.

Follow these steps to efficiently obtain a Short-Term Road Service License and ensure compliance with NTSA regulations when operating outside your licensed route. For additional assistance, contact NTSA through their customer service channels.