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If you need help with tax services in Kenya, one of the easiest ways to contact the Kenya Revenue Authority is through their official customer care email.
Official KRA Customer Care Email
This email connects you to the KRA Contact Centre, where support staff assist taxpayers with various issues related to KRA services.
What the KRA Customer Care Email Is Used For
The KRA customer care email is used by taxpayers to request help with matters such as:
- KRA PIN registration or recovery
- Downloading a KRA PIN certificate
- Issues with the iTax system
- Filing KRA returns
- eTIMS invoice verification problems
- Password reset requests
- General tax inquiries
When you send an email, the KRA support team reviews your request and responds with guidance or instructions to resolve the issue.
What to Include in Your Email
To help the KRA team assist you faster, include the following details:
- Your full name
- KRA PIN (if you have one)
- ID number or passport number
- Images oF both sides of your national ID.
- A clear explanation of the issue
Providing accurate details helps KRA verify your information and resolve the problem more quickly.
Response Time
Responses from the KRA contact centre typically take 1 to 3 working days, depending on the nature of the request and the volume of inquiries.
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