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Category SHA payments

How to update sha phone number

How to Update SHA Phone Number for Free in 5 Minutes

by Izzla Martin Health, Cyber Cafés, Everyone, Guides, How Tos, SHA payments, Tips

So you need to change your SHA phone number on your profile? Good. You’re being smart.

Whether you’ve lost your old SIM, changed lines, or just want to tighten your online security, the Social Health Authority (SHA)—Kenya’s health insurance giant that replaced NHIF—lets you update your phone number for free through their official self-service portal.

No brokers. No queuing. No cyber café fees. No funny business.

Let’s walk you through how to do it yourself in minutes.

What is SHA?

SHA stands for Social Health Authority—the new kid on the healthcare block. It took over from NHIF in 2024, and it’s now responsible for managing Kenya’s Universal Health Coverage (UHC) system.

All citizens, employed or not, are expected to register and keep their SHA profiles up to date—including personal info like your phone number, which is crucial for:

  • Logging in
  • Receiving verification codes (OTP)
  • Resetting your password
  • Getting updates from SHA

So if your number is outdated, SHA can’t reach you. That’s a problem.

Updating sha phone number

The Good News: You Can Update Your SHA Phone Number Yourself—For Free

No need to walk into a Huduma Centre. No need to call anyone. You can update your number on the SHA portal from your phone, laptop, or a smart TV if you’re feeling fancy.

Here’s how:

Step-by-Step: How to Change Your SHA Phone Number

Step 1: Visit the SHA Portal ›
Go to the official SHA registration site:

👉 https://afyayangu.go.ke

Always make sure you’re using the official SHA portal. Bookmark it. Don’t trust random links on WhatsApp or Telegram.
Step 2: Log In ›
Use your ID Number and the OTP sent to your registered number (or email).

If you no longer have access to your old phone number, don’t panic — we’ll cover that below.
Step 3: Navigate to “Update Profile” ›
Once logged in, click the profile icon on the SHA dashboard and look for the “Update Profile” section with a pencil icon.
Step 4: Change Your Phone Number ›
You’ll see your current phone number listed.

You can’t change your primary number, but you can add an alternative phone number and change your email.

Enter the new number and save.
Step 5: Confirm via OTP ›
SHA might send an OTP to the new number. Enter that code to confirm ownership.

Once verified, your number is updated instantly.

Can’t Access Old Number? Here’s What to Do

If you’re completely locked out because you no longer have access to the old number, try these options:

  1. You can simply update the phone number before you login by clicking update phone number and enter your current phone number.

Don’t Pay Anyone for This

Let’s make it crystal clear:

Changing your SHA phone number is completely FREE.
Anyone charging you is scamming or overcharging for a process you can do yourself in five minutes.

Extra Tips

  • Always keep your number active to avoid missing important SHA messages.
  • If you lose access to both phone and email, update them ASAP.

Wrapping Up

Changing your SHA phone number isn’t rocket science—it’s just digital hygiene. You log in, edit, confirm, done.

So before you pay someone to do what you can handle with two fingers and a 4G connection, try it yourself. Save your money for mandazi or send us ya macho using Paybill 222111 and Account Number 2769297.

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A poster written making sha payments guide for beginners

How to Make SHA Payments: Guide for Beginners

by Izzla Martin SHA payments, Cyber Cafés, Guides, Health

If you’re enrolled in the Social Health Authority program, you’re required to make SHA payment regularly. These payments help fund your health cover — ensuring access to affordable medical services when you need them.

This guide walks you through what Social Health Authority payments are, who should make them, and how to make them.

A poster written making sha payments guide for beginners

What Are SHA Payments?

They are contributions made to the Social Health Authority, usually for:

  • Health insurance premiums
  • Contributions to a national health scheme
  • Penalty payments (for late contributions)

Who Should Make The Payments?

You need to make SHA payments if you are registered and fall into any of the following categories:

  • Self-employed
  • An informal sector worker or hustler
  • A voluntary contributor
  • Responsible for paying contributions on behalf of dependents or family members
  • A member of a community-based or employer group plan that is not handled through payroll deductions

If you’re not yet registered, follow this step-by-step guide to get started:
👉 5 Easy Steps to Get Started with SHA

How to Contribute to SHA

How to Make SHA Payments

1. Go to M-PESA Menu on your phone

2. Select Lipa na M-PESA

3. Choose Paybill

4. Enter Business Number: 200222

5. Enter Account Number: Your National ID Number

6. Enter the Amount, e.g., Ksh 500 (or as per your payments stipulation)

7. Enter M-PESA PIN

8. Confirm the details and press OK

You will receive a confirmation SMS from M-PESA and the SHA system.

Tip: Always ensure you pay before the due time.

1. Visit the Social Health Authority website

2. Log in or register using your ID number and phone

3. Navigate to Make Payment

4. Select your payment method (Mpesa)

5. Follow the prompts to complete the transaction

6. Download or screenshot your receipt

You can also make payments via:

  • Bank deposits to designated bank accounts
  • Agent outlets (e.g., bank agents or cyber cafés)
  • Social Health Authority field offices or Huduma Centres

What Happens After Payment?

Once you make payments:

  • It is updated in the system within minutes to a few hours
  • You remain active in the health coverage system
  • You can access medical services under the SHA scheme
  • You get a payment record for future reference

Common Questions

What happens if I miss a payment?

Missing a payment may result in penalties or temporary suspension of your benefits until all outstanding amounts are settled. Always try to pay on time to avoid interruptions.

Can I pay on behalf of someone else?

Yes, you can pay for another person. Simply use their ID number as the account number when making a payment via M-PESA.

How much should I pay?

The payment amount depends on your income category and the specific policy. The Social Health Authority may update payment amounts from time to time, so check their official guidelines regularly.

Are there other payment options?

Yes. Besides M-PESA, you can pay via designated bank accounts, agent outlets (banks or cyber cafés), or at Social Health Authority offices and Huduma Centres.

Conclusion

Making SHA payments is a simple but essential step in securing access to affordable healthcare. You can easily make your payment via M-PESA or online. Just remember your ID number, the Paybill number, and your payment amount stipulation.

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