Mwash Cyber

In Kenya, the National Transport and Safety Authority (NTSA) has always streamlined access to its services through online platforms: tims.ntsa.go.ke and ecitizen.go.ke.

Understanding the distinctions between these platforms is essential for users seeking various transport-related services.

In short: Users seeking NTSA services should now utilize the eCitizen portal for all their transport-related needs.

tims.ntsa.go.ke / timsvirl

The Transport Integrated Management System (TIMS) was NTSA’s dedicated portal for services such as motor vehicle registration, ownership transfer, and driving license applications. Users could create accounts and manage their transport-related activities directly through this platform. However, as of December 2023, NTSA has migrated these services to the eCitizen platform to centralize and enhance service delivery. Consequently, tims.ntsa.go.ke remains unfunctional and users seeking ntsa services should use the serviceportal.ntsa.go.ke portal for all NTSA services.

serviceportal.ntsa.go.ke

eCitizen is the current Kenyan government’s official digital platform that provides access to various public services. With the integration of NTSA services, users can now access motor vehicle registration, driving license applications, and other transport-related services through their eCitizen accounts. This consolidation aims to offer a unified and efficient service experience. (serviceportal.ntsa.go.ke)

Key Differences

• Platform Consolidation: Previously, NTSA services were accessed via the standalone TIMS portal. Post-December 2023, these services have been integrated into the eCitizen platform, providing a single access point for multiple government services.
• User Accounts: Users initially registered on TIMS are now required to use their eCitizen credentials to access NTSA services. This transition necessitates the validation of user details on eCitizen to ensure seamless access.
• Payment Processes: Payments for NTSA services are now streamlined through the eCitizen Service portal platform, utilizing a uniform paybill number (222222) for all transactions.

Conclusion

The migration of NTSA services from tims.ntsa.go.ke to serviceportal.ntsa.go.ke reflects the government’s commitment to enhancing service delivery by centralizing access through a unified platform. Users seeking NTSA services should now utilize the eCitizen Service portal for all their transport-related needs.