Lost number plates in Kenya are frustrating—not just because of the inconvenience, but also because of the bureaucracy that follows. Fortunately, the National Transport and Safety Authority (NTSA) has simplified the replacement process through the eCitizen portal. You no longer need to queue at NTSA offices; most of the process can be done online.
Here’s a practical step-by-step guide on how to replace lost number plates using eCitizen.
Table of Contents
How to Apply for New NTSA number plates
If you don’t have an account, register using your National ID or Alien ID.
Click on Motor Vehicle to display details of your registered vehicles.
When prompted for the reason, choose Lost.
– A police abstract reporting the loss.
– A copy of the vehicle logbook or proof of ownership.
– A valid ID or passport.
Fees:
Single plate: Ksh 1,550
Pair of plates: Ksh 3,050
Once payment is confirmed, submit the application. NTSA will notify you via SMS when your lost number plate replacements are ready for collection.
How Long Does It Take replace lost number plates?
The replacement process typically takes about 7 working days. You can pick up your plates at your chosen NTSA office.
You can create a temporary number plate using our tool while waiting for number plate production.
Why Reporting Matters
If your number plate goes missing, always report it to the police. Stolen or lost plates can be used in crimes or traffic violations, which could leave you falsely implicated. The police abstract is not just a formality—it’s a safeguard.
Why Reflective Plates?
The reflective plates NTSA issues today are tamper-proof and more secure. They improve visibility at night and make it harder for fraudsters to duplicate or misuse vehicle identity.
Final Word
Losing a number plate is stressful, but it doesn’t have to derail your routine. With NTSA’s online system, you can handle most of the process from home. Just gather the right documents, follow the steps, and within a week you’ll be back on the road legally and safely.
For more tips and updates on NTSA services, keep checking the eCitizen portal—or follow Mwash Cyber for simplified guides that make digital services easier to navigate.
I’m a web blogger who writes informational articles across various sites and platforms.
- Martin Mbucho
- Martin Mbucho
- Martin Mbucho
- Martin Mbucho
