The National Transport and Safety Authority (NTSA) in Kenya oversees critical transport-related services, such as vehicle registration and management, which have been integrated into the eCitizen platform since the shutdown of the Transport Integrated Management System (TIMS) portal in January 2024. For businesses or companies that need to manage their vehicles on the NTSA portal via eCitizen, an authorization letter is often required to delegate authority to an individual to act on behalf of the company.
This is particularly relevant when adding or updating a company on an individual’s eCitizen account.
This article explains the purpose of such an authorization letter and provides a step-by-step guide on how to write one specifically for adding or updating a company on the eCitizen platform for NTSA services.
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What is an NTSA Authorization Letter for a Business on eCitizen?
An NTSA authorization letter for a business is a formal document that grants permission to an individual to act on behalf of a company in NTSA-related transactions on the eCitizen platform. Since the migration of NTSA services to eCitizen, businesses must link their entities to the platform to manage vehicles, apply for permits, or handle other transport-related tasks. However, only an authorized individual with an eCitizen account can perform these actions on behalf of the company. The authorization letter ensures that the NTSA recognizes the individual’s authority to add or update the company’s details on the eCitizen platform, as noted in the requirements outlined by one of our previous articles about adding a business to an individual ecitizen account.
This letter is typically used in scenarios such as:
- Adding a Company to eCitizen: To link a business to the NTSA portal for vehicle management.
- Updating Company Details: To correct or update business information on the eCitizen platform.
- Managing Company Vehicles: To authorize an individual to handle vehicle-related transactions, such as transfers or inspections, on behalf of the company.
Why is an Authorization Letter Necessary?
The NTSA requires formal authorization to ensure that only legitimate representatives of a company can manage its transport-related affairs on the eCitizen platform. This prevents unauthorized access and ensures compliance with Kenyan laws. Without an authorization letter, the NTSA may reject requests to add or update a company on eCitizen, leading to delays in managing business operations. Additionally, the letter provides a legal record of the delegation, protecting both the company and the individual acting on its behalf.
How to Write an NTSA Authorization Letter for Adding a Company to eCitizen
Writing an authorization letter for this purpose requires clarity and adherence to formal standards. Below is a step-by-step guide tailored to authorizing an individual to add or update a company on the eCitizen platform for NTSA services.
1. Include the Company’s Letterhead and Date
Since this letter is from a business, use the company’s official letterhead, which includes the company name, logo, address, and contact details. Below the letterhead, add the date of writing.
Example:
ABC Logistics Limited
P.O. Box 98765-00100, Nairobi
Phone: +254 722 123 456
Email: [email protected]
March 25, 20252. Address the Letter to the NTSA
Direct the letter to the NTSA, specifying the office if known (e.g., NTSA Nairobi Headquarters). Otherwise, a general address to the NTSA is acceptable.
Example:
The Officer in Charge
National Transport and Safety Authority
P.O. Box 3602-00506, Nairobi
Kenya3. Add a Subject Line
Include a concise subject line that clearly states the purpose of the letter.
Example:
Subject: Authorization Letter to Add ABC Logistics Limited to eCitizen Account for NTSA Services4. Write a Formal Salutation
Use a formal greeting to address the NTSA officer.
Example:
Dear Sir/Madam,5. State the Purpose of the Letter
In the opening paragraph, explain that the letter is to authorize an individual to act on behalf of the company for the purpose of adding or updating the company on the eCitizen platform for NTSA services. Mention the company’s details, such as its registration number, to establish its identity.
Example:
We, ABC Logistics Limited, a company duly registered under the laws of Kenya with registration number CPR/2015/123456, hereby write to authorize Mr. James Kariuki to act on our behalf in adding and managing our company’s details on the eCitizen platform for NTSA services. This authorization is necessary to enable us to manage our fleet of vehicles through the NTSA portal.6. Provide Details of the Authorized Individual
Include the full name, ID number, and contact information of the individual being authorized. This allows the NTSA to verify their identity.
Example:
We authorize Mr. James Kariuki, ID No. 23456789, residing at P.O. Box 54321-00100, Nairobi, and reachable at +254 733 987 654, to add ABC Logistics Limited to his eCitizen account and manage all NTSA-related services on our behalf.7. Specify the Scope of Authorization
Clearly outline what the individual is permitted to do. In this case, focus on adding or updating the company on eCitizen and managing NTSA services.
Example:
Mr. James Kariuki is authorized to add ABC Logistics Limited to his eCitizen account, update our company details as necessary, and handle all NTSA-related transactions on our behalf, including but not limited to vehicle registration, ownership transfers, and permit applications. He is also permitted to submit required documents, pay applicable fees, and receive any correspondence from NTSA on our behalf.8. Include a Validity Period (Optional)
If the authorization is time-bound, specify the validity period. Otherwise, state that it remains valid until revoked.
Example:
This authorization is valid until revoked in writing by ABC Logistics Limited.9. Attach Supporting Documents
Mention the documents you are attaching, as required by the NTSA for adding a company to eCitizen. These include a CR12, Certificate of Incorporation, a sworn affidavit and minutes from the meeting where the business directors agreed to add the individual as an authorized person
Example:
We have attached the following documents for your reference: a copy of our Certificate of Incorporation, CR12, an extract of the management meeting minutes approving this authorization, an original affidavit confirming the accuracy of the information provided, and a copy of Mr. James Kariuki’s national ID.10. Close with Signatures and Company Seal
End the letter with a formal closing, signed by an authorized company representative (e.g., a director). Include their name, title, and the company seal if available. Provide contact details for follow-up.
Example:
Thank you for your assistance in this matter. For any clarification, please contact us at +254 722 123 456 or [email protected].
Yours faithfully,
[Signature]
Mary Wanjiku
Managing Director
ABC Logistics Limited
[Company Seal]Additional Tips for Writing the Letter
- Use Company Letterhead: This adds authenticity and aligns with formal business communication standards.
- Verify NTSA Requirements: the NTSA will require specific documents like a CR12 or affidavit. Confirm these requirements on the NTSA website or by contacting their office.
- Ensure eCitizen Account Readiness: The authorized individual must have an active eCitizen account to proceed with adding the company.
- Notarization: Consider having the letter notarized, especially if the NTSA requires it for verification.
- Keep Copies: Retain copies of the letter and all attachments for your records in case of future disputes.
Sample NTSA Authorization Letter for Adding a Company to eCitizen
Below is a complete sample letter based on the steps above:
ABC Logistics Limited
P.O. Box 98765-00100, Nairobi
Phone: +254 722 123 456
Email: [email protected]
March 25, 2025
The Officer in Charge
National Transport and Safety Authority
P.O. Box 3602-00506, Nairobi
Kenya
Subject: Authorization Letter to Add ABC Logistics Limited to eCitizen Account for NTSA Services
Dear Sir/Madam,
We, ABC Logistics Limited, a company duly registered under the laws of Kenya with registration number CPR/2015/123456, hereby write to authorize Mr. James Kariuki to act on our behalf in adding and managing our company’s details on the eCitizen platform for NTSA services. This authorization is necessary to enable us to manage our fleet of vehicles through the NTSA portal.
We authorize Mr. James Kariuki, ID No. 23456789, residing at P.O. Box 54321-00100, Nairobi, and reachable at +254 733 987 654, to add ABC Logistics Limited to his eCitizen account and manage all NTSA-related services on our behalf. Mr. James Kariuki is permitted to add our company to his eCitizen account, update our company details as necessary, and handle all NTSA-related transactions, including but not limited to vehicle registration, ownership transfers, and permit applications. He is also authorized to submit required documents, pay applicable fees, and receive any correspondence from NTSA on our behalf.
This authorization is valid until revoked in writing by ABC Logistics Limited. We have attached the following documents for your reference: a copy of our Certificate of Incorporation, CR12, an extract of the management meeting minutes approving this authorization, an original affidavit confirming the accuracy of the information provided, and a copy of Mr. James Kariuki’s national ID.
Thank you for your assistance in this matter. For any clarification, please contact us at +254 722 123 456 or [email protected].
Yours faithfully,
[Signature]
Mary Wanjiku
Managing Director
ABC Logistics Limited
[Company Seal]Conclusion
An NTSA authorization letter is essential for businesses seeking to delegate authority to an individual to manage their transport-related affairs on the eCitizen platform. By following the steps outlined above, companies can ensure that their letter meets NTSA requirements, facilitating a smooth process for adding or updating their details on eCitizen. Always verify the latest NTSA guidelines, as procedures may evolve, and ensure all required documents are attached to avoid delays. For further assistance, businesses can refer to the NTSA service portal at serviceportal.ntsa.go.ke or contact the NTSA directly.
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- Martin Mbucho
- Martin Mbucho
- Martin Mbucho
- Martin Mbucho
