Mwash Cyber

So you need to change your SHA phone number on your profile? Good. You’re being smart.

Whether you’ve lost your old SIM, changed lines, or just want to tighten your online security, the Social Health Authority (SHA)—Kenya’s health insurance giant that replaced NHIF—lets you update your phone number for free through their official self-service portal.

No brokers. No queuing. No cyber café fees. No funny business.

Let’s walk you through how to do it yourself in minutes.

What is SHA?

SHA stands for Social Health Authority—the new kid on the healthcare block. It took over from NHIF in 2024, and it’s now responsible for managing Kenya’s Universal Health Coverage (UHC) system.

All citizens, employed or not, are expected to register and keep their SHA profiles up to date—including personal info like your phone number, which is crucial for:

• Logging in
• Receiving verification codes (OTP)
• Resetting your password
• Getting updates from SHA

So if your number is outdated, SHA can’t reach you. That’s a problem.

The Good News: You Can Update Your SHA Phone Number Yourself—For Free

No need to walk into a Huduma Centre. No need to call anyone. You can update your number on the SHA portal from your phone, laptop, or a smart TV if you’re feeling fancy.

Here’s how:

Step-by-Step: How to Change Your SHA Phone Number

Can’t Access Old Number? Here’s What to Do

If you’re completely locked out because you no longer have access to the old number, try these options:

1. You can simply update the phone number before you login by clicking update phone number and enter your current phone number.

Don’t Pay Anyone for This

Let’s make it crystal clear:

Changing your SHA phone number is completely FREE.
Anyone charging you is scamming or overcharging for a process you can do yourself in five minutes.

Extra Tips

• Always keep your number active to avoid missing important SHA messages.
• If you lose access to both phone and email, update them ASAP.

Wrapping Up

Changing your SHA phone number isn’t rocket science—it’s just digital hygiene. You log in, edit, confirm, done.

So before you pay someone to do what you can handle with two fingers and a 4G connection, try it yourself. Save your money for mandazi or send us ya macho using Paybill 222111 and Account Number 2769297.

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