This post will take you through the steps to accept vehicles transferred to you.
Transferring vehicle ownership in Kenya is a seamless process thanks to the digitization of services by the National Transport and Safety Authority (NTSA) through the eCitizen platform. Whether you’ve just purchased a second-hand car, received a vehicle as a gift, or inherited one, accepting ownership on eCitizen is a critical step to officially register the vehicle in your name.
This article provides a step-by-step guide on how to accept vehicle ownership on the eCitizen portal.
Table of Contents
Get Familiar with eCitizen
The eCitizen platform centralizes government services in Kenya, making it easier for citizens to access them online. Since NTSA migrated its services to eCitizen in January 2024, processes like vehicle registration, ownership transfer, and logbook issuance have been streamlined. Accepting vehicle ownership ensures legal recognition of your rights to the vehicle and updates the NTSA records accordingly.
Prerequisites to Accept Vehicle Ownership
Before you begin, ensure you have the following:
1. An Active eCitizen Account
Both the seller and buyer must have registered accounts on eCitizen.
Visit:
If you don’t have an account, sign up using your National ID or Alien ID and a valid phone number.
2. Seller’s Initiation
The current owner (seller) must initiate the transfer process on their eCitizen account and notify the buyer to accept the request.
3. Vehicle Details
Ensure you know the vehicle’s registration number (number plate), which is required to verify and accept the transfer request.
4. Stable Internet Connection
You’ll need a device with a reliable internet connection to complete the vehicle transfer process smoothly on eCitizen.
Step-by-Step Guide to Accept Vehicle Ownership on eCitizen
Once the seller has initiated the transfer, it’s your turn as the buyer to accept vehicle ownership. Follow these steps:
Step 1: Log In to Your eCitizen Account
- Visit the eCitizen portal: https://accounts.ecitizen.go.ke
- Enter your login credentials (email/ID and password).
- Verify your personal details to confirm you’re on the correct account.
Step 2: Access the NTSA Service Portal
- On your eCitizen dashboard, select “National Transport and Safety Authority (NTSA)” under Government Services.
- Click “NTSA Service Portal (New)” to access vehicle services.
Step 3: Check for Transfer Notification
- Open the “Notifications” tab on the NTSA portal homepage.
- Look for a “Request for Consent” notification with the vehicle’s registration number and seller’s name.
- If nothing appears, the seller has not initiated the transfer — contact them.
Step 4: Accept the Ownership Transfer
- Click the notification to view the vehicle transfer details.
- Verify that the registration number and details match your expected vehicle.
- Select “Accept” to continue. If you decline, the vehicle returns to the seller’s ownership.
Step 5: Fill in Collection Details
- After accepting, you’ll be prompted to provide your logbook collection details.
- Select your preferred notification method (SMS, Email, or both).
- Choose a “Logbook Counter Collection Office” near you.
- Preview all entered details, tick the declaration box, and click “Submit.”
Step 6: Await Approval and Logbook Issuance
- NTSA will process your logbook transfer. This may take 3–14 working days depending on workload.
- You will receive a notification when the new logbook is ready. Bring the old logbook (if available) when collecting.
Tips for a Smooth Process
- Double-Check Details: Ensure the vehicle registration number and seller’s information match your agreement to avoid accepting the wrong transfer.
- Stay Updated: Subscribe to SMS notifications on eCitizen to receive real-time updates on your application status.
- Contact NTSA if Needed: If you encounter issues (e.g., no notification after the seller’s initiation), reach out to NTSA via their helpline or the eCitizen support chat.
Conclusion
Accepting vehicle ownership on eCitizen is a straightforward process that empowers you to finalize the transfer quickly and efficiently. By following these steps, you’ll have your vehicle legally registered in your name, complete with an updated logbook. As of March 30, 2025, this digital solution reflects Kenya’s commitment to modernizing public services, saving you time and effort. Drive safely and enjoy your new ride!
I’m a web blogger who writes informational articles across various sites and platforms.
- Martin Mbucho
- Martin Mbucho
- Martin Mbucho
- Martin Mbucho
