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Not sure how to verify driving license in Kenya? This post walks you through the steps.

The National Transport and Safety Authority (NTSA) in Kenya oversees the issuance and management of driving licenses, ensuring road safety and compliance with traffic regulations.

Whether you want to verify the status of your driving license, check its validity, or confirm its details, the NTSA provides a convenient online platform to do so.

This article outlines the step-by-step process to check your driving license using NTSA services.

Why Verify Driving License?

Before diving into the process, it’s worth understanding why you might need to check your driving license:

• Verification: Ensure your license is genuine and registered with NTSA.
• Renewal: Confirm the expiry date to avoid penalties for driving with an expired license.
• Lost License: Retrieve details if your physical license is misplaced.
• Application Status: Check the progress if you’ve applied for a new or renewed license.

Prerequisites

To check your driving license online, you’ll need:

1. A stable internet connection.
2. A device (smartphone, tablet, or computer).
3. Your driving license number or national ID number used during registration.
4. Access to the NTSA eCitizen portal or NTSA App

Step-by-Step Guide to Check Your Driving License

Step 1: Visit the NTSA Service Portal

The NTSA service portal is the official platform for managing driving licenses and vehicle-related services in Kenya. To begin:

• Open your browser and go to the eCitizen website: serviceportal.ntsa.go.ke.
• Alternatively, use the eCitizen portal (ecitizen.go.ke) and navigate to the NTSA section.

Step 2: Log In or Register

If you’re a first-time user, you’ll need to create an account:

1. Click on “Register” and choose “Individual” or “Company,” depending on your status.
2. Provide your national ID number, phone number, and other required details.
3. Set a password and verify your account via the confirmation code sent to your phone or email.

If you already have an account:

1. Click “Login.”
2. Enter your ID number and password to access your dashboard.

Step 3: View Your License Information

Once logged in:

• On the Service Portal dashboard, You will see your driving license status, i.e Red for Expired or Archived and green for Valid

The system will display key details about your driving license, including:

• License number
• Issue date
• Expiry date
• License class (e.g., Class B for light vehicles)
• Status (active, expired, or suspended)

Take note of this information or screenshot it for your records.

Alternative Method: NTSA Mobile App

If you prefer using your smartphone, NTSA offers a mobile app for easier access:

1. Download the NTSA app from the Google Play Store or Apple App Store.
2. Install and open the app.
3. Log in with your ID Number and OTP.
4. Navigate to the SERVICES >> driving license section and follow the prompts to check your license status.

Troubleshooting Common Issues

• Login Problems: If you can’t log in, reset your password using the “Forgot Password” option.
• No Record Found: Ensure you’ve entered the correct details. If the issue persists, visit an NTSA office with your ID for assistance.
• Expired License: If your license is expired, apply for renewal through the same portal.

Important Tips

• Regularly check your license status to stay compliant with NTSA regulations.
• Avoid sharing your login credentials to protect your personal information.
• If you suspect your license has been tampered with or is fake, report it to NTSA immediately.

Conclusion

Checking your driving license with NTSA is a straightforward process thanks to the NTSA service portal and mobile app. By following the steps outlined above, you can quickly verify your license details and ensure you’re legally ready to hit the road. For additional support, visit an NTSA office or contact their customer service through their official website or helpline.

Stay safe and drive responsibly!

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